Notes: SCOPE OF DELIVERABLES TECHNOLOGY PLATFORM

September 30, 2003

OBJECTIVE / GOAL

RPL wants to recruit ___ number of executives for managing its retail outlets spread across the country.
RPL would like these executives to join duty by _______.
RPL wants to outsource most of the recruitment process to a competent executive search firm.

SCOPE OF WORK | DELIVERABLES

3P’s scope of work will consist of:

Helping in drafting of advertisement and in media selection.
Receiving resumes online on
www.Reemitguru.com
Processing of resumes and creating a structured / searchable database.
Rating / shortlisting of resumes and generating lists of candidates to be interviewed, city-location wise.
Posting a co-ordinator at each city-location to arrange interviews.
Constituting several panels of interview experts, who will conduct preliminary video-interviews from Mumbai, evaluate candidates interviewed, rate & shortlist, and submit reports to RPL — with its recommendations re: who should be final-interviewed by RPL managers.

DELIVERABLES

On a daily basis (once preliminary interviews have started), 3P will hand over to RPL’s final interview team the
Recommended Candidates Lists,
prepared based on 3P’s preliminary interview assessments.
For each position/vacancy to be filled, 3P will attempt to recommend (for RPL’s final interview) at least two suitable candidates,
based on its assessment during preliminary interviews.

TECHNOLOGY PLATFORM

(TP/1)

www.Reemitguru.com

Database Creation

3P’s .NET-based online recruitment web service will be the main technology platform for this assignment.

All resumes will be received online and processed dynamically to generate a structured database of applicants.

Reemitguru will simultaneously (and dynamically) generate Functional Exposure Profiles of each and every applicant, and assign to each profile:

Raw Score
Percentile Score

Using contextual language processing and self-learning AI (Artificial Intelligence) proprietary software developed by 3P, titled GURUMINE,

Database Search

The structured database created using GURUMINE will be rendered searchable.

TECHNOLOGY PLATFORM (continued)

Search Criteria (TP/2)

On simultaneous and/or sequential application of the following Search Criteria,
recruiters can filter candidates dynamically:

Age (yrs)
Experience (yrs)
City
Name
Educational Qualification Level
Free Text Search (skill keywords)
Industry Background
Functional Background
Designation Level
Current Salary
Percentile Score
etc., etc.

3P’s “GuruSearch” search engine will be able to shortlist candidates based on their Functional Competence, enabling the recruiting teams (whether preliminary or final) to quickly zero in on just the right / most competent candidates from amongst lakhs of responses received online!

Online Rating

3P experts will carry out rating of all incoming resumes online.

These ratings will be visible to individual interview teams as well as to city-based co-ordinators, who will decide whom to call for interviews — either by email, follow-ups, or phone calls — to get candidates’ confirmations.

Interview Calls (TP/3)

Interview-call emails will be sent out by 3P’s co-ordinators, directly from Reemitguru.
Interview schedules (teamwise / citywise) will be generated online by each of 3P’s city-based co-ordinators, who will be responsible for organising the interviews.

Online Preliminary Interview Assessment

Preliminary Interview Teams will enter their evaluation / assessment directly into the Reemitguru database, online, as each interview gets completed.
While conducting their final interviews (held simultaneously with preliminary ones to telescope the timeframe and eliminate calling the same candidates twice), RPL interviewers will access the preliminary assessments made by 3P teams online.

The evaluation / assessment made by the RPL team will also get entered online for each and every candidate interviewed by RPL.

Thus, every candidate interviewed will have a comprehensive record for future reference.

RPL team will also enter (online) their final decision re: each candidate (viz. Rejected / Keep-on-Hold / Appointed / City-Location / Salary Offered / Designation Offered etc.).

TECHNOLOGY PLATFORM (continued)

Online Issue of Appointment Letters (TP/4)

In order to speed up the process, the Reemitguru software will generate — and print out on the spot —

Appointment Letters

For each candidate selected / approved by RPL’s Final Interview Panel.

Besides providing 3–4 standard templates, Reemitguru will also provide online a

“Compensation Offered” Form

(based on RPL’s practice / norms / standards for this category of employees).

After negotiating with each candidate, RPL’s Final Interview Team will fill up this form on the spot and, upon the candidate’s acceptance, Reemitguru will generate and email the official Appointment Letter.

Video Interviewing (TP/5)

Telephonic interviews are unreliable and even misleading at times.

Through telephone interviews, it is not possible to properly evaluate or assess a person’s:

Body Language / Mannerism
Personality
Expression
etc.

Under ideal conditions, face-to-face interviews give the best assessment.

However, for the current assignment there are severe constraints for conducting “face-to-face” interviews, viz.:

Travel cost reimbursements of thousands of candidates (+ interview panel members).
Time constraints: the notice period required to inform thousands of candidates, book tickets, make reservations, and arrange for hotel stay, etc.

TECHNOLOGY PLATFORM (continued)

Video Interviewing (TP/6 – TP/7)

As a compromise, it is suggested that both the preliminary as well as the final interviews of shortlisted candidates be carried out through

VIDEO INTERVIEWING.

Reliance Infocom has a fibre-optic broadband telecom network covering several hundred cities.
This network is capable of carrying

VOICE • DATA • TEXT • IMAGE

at terrific speeds and with great clarity.

We propose that RPL use this already existing, in-place, high-tech / high-bandwidth network to carry out this

MASS-RECRUITMENT ASSIGNMENT.

We believe Reliance Infocom has also set up

“Reliance WebWorld” stores

in a large number of cities — where RPL’s prospective candidates live.

High-Tech Infrastructure Utilization (TP/7)

Given this high-tech infrastructure, it should be possible for:

20+ Interview Panels (3P + RPL) to operate from 20 Reliance WebWorld stores located in Mumbai.
Thousands of candidates to sit across web-cameras at dozens of Reliance WebWorld stores located in dozens of cities.

All that will be required is a few powerful PCs (or video-screens such as Star TV / Zee TV type) at each of these locations (WebWorlds).
Perhaps these setups are already installed at these stores; if not, they can be installed and hooked up to Reliance Infocom’s broadband network within a matter of days.

The investment made by RPL (or Reliance Infocom) for such

VIDEO INTERVIEW EQUIPMENT

will pay for itself within a matter of weeks,

since this assignment—

TECHNOLOGY PLATFORM (continued)

Video Interviewing (contd.) – TP/8

After this assignment gets over, Reliance Infocom can exploit this infrastructure commercially by offering the same to several thousand corporates across India —

at approximately ₹2,000 per hour!

Both RPL and 3P teams will conduct the entire video-interviewing process from Mumbai, and simultaneously.

As soon as 3P’s Preliminary Interview Experts come across a smart / competent candidate (during his video interview), he will be asked to wait further (in the WebWorld store of the remote city where he is appearing for the interview).

An email or telephone message will then be flashed to the RPL Final Interview Team (who may be sitting in an adjoining cabin of the same WebWorld store — or at another WebWorld store, say in Colaba or Santacruz).
They will then take over for the final interview of such on-spot shortlisted candidates — in the same or different city — using instant messaging or other real-time coordination.

Obviously, for each RPL Final Interview Team, there will be five (or more) 3P Preliminary Interview Teams working in tandem.

TP/9 – Integration and Execution

All teams — irrespective of their physical locations — will remain constantly logged into

www.Reemitguru.com

to make all their entries online and on-the-spot in the résumé of the particular candidate being interviewed.

Projected Volume and Timeline

Considering that: