“FLIGHT – DECK”

 

11-12-2002

Nirmit – Sri Ram – Raju – Kartavya – Abhi – Inder

“FLIGHT – DECK”

I have taken this word from “Customer Revolution” (Patricia Seybold) P- 225

To navigate his plane thru rough weather & loud its safety at the destination, a pilot needs a “flight deck”. It is full of instruments (and controls too!) to show him hundreds of parameters of the flight. It shows “safe operating Range” for each. If some actual measurement (of any given parameter) is beyond SAFE limits, then the pilot knows what “controls” to actuate and for how long. In many modern, fly-by-wire planes, computers actuate these controls on their own. Auto – pilot functions.

 

Patricia strongly recommends that each company have its own, custom – designed FLIGHT – DECK.

 

On this Flight Deck, the Company should be able to MONITOR its own “business – environment”.

 

Not only what is happening “internally” but what is happening “externally” as well.

 

As of now, we have no mechanism to gather/compile/graphically plot “external” data such as:

 

Market Intelligence:

Which companies are on look-out for what kind of executives and when/where.

 

Who is paying what salaries to whom But,

On our own Flight – Deck, we must be able to monitor everything that is happening “internally”, within 3P and on a real time basis.

 

And then our Flight – Deck, must Provide us TOOLS/Controls to:

·           Chart out our Course (targets)

·           Monitor (where are W-R-T targets)

·           Make “Course – Correction”

 

With this in mind, I suggest he create a single/unified user-interface as per enclosed Format. Thru which all of us can “access/ Actuate”, whatever we want to see/do.

 

Obviously, my proposal is not Comprehensive and request each one of you to apply your mind & come up with suggestions & pass – on the same to Abhi before this weekend (14^th)

After incorporating your suggestions, Abhi will come – up with his proposal & circulate to all of us by (21^st), which we may jointly debate & finalize.

 

Regards,

 

HCP

        

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