Nirmit, Sri Ram, Raju, Kartavya, Abhi, Inder
I have taken this word from "Customer
Revolution" (Patricia Seybold) P = 225
To navigate his plane thru rough weather & land
it safely at the destination, a pilot needs a "flight deck". It is
full of instruments (- and controls too!) to show him hundreds of parameters of
the flight. It shows "safe operating Range" for each. If some actual
measurement (of any given parameter) is beyond SAFE limits, then the pilot
knows what "controls" to actuate and for how long. In many modern,
"fly - by - wire" planes, computers accurate these controls on their
own. Auto - Pilot functions.
Patricia strongly recommends that each company have
its own, custom - designed
FLIGHT - DECK !
On this Flight Deck, the company should be able to
MONITOR its own "business environment". Not only what is happening
"internally" but what is happening "externally" as well. As
of now, we have no mechanism to gather/ compile/ graphically plot
"external" data such as
Market
Intelligence
. Which companies are on look - out for
what kind of executives and when/ where
. Who is playing what salaries to whom
But,
On our own Flight - Deck, we must be able to
monitor everything that is happening "internally", within 3P - and a real
time basis.
And then our Flight - Deck, must Provide us TOOLS/
CONTROLS to
. Chart
out our course (TARGETS)
. Monitor
(where we are w.r.t. targets)
. Make
"Course - Correction"
With this in mind, I suggest we create a single/
unified user - interface as per enclosed Format, thru which, all of us can
"access"/ "Accurate", whether we want to see / do.
Obviously my proposal is not comprehensive and I
request each one of you to apply your mind & come - up with suggestions
& pass - on the same to Abhi before this week - end (14th)
After incorporating our suggestions, Abhi will come
- up with his proposal & circulate to all of us by (21st) which we may then
jointly debate & finalize.
h.c.parekh