ORDER BACK LOG ANALYSIS

 INFO. REQD (OUTPUT STATEMENT)

 Overall, Order - Back log analysis

(month - end or at any point of time)

. Ind. - wise                 

. Client wise

. Func. Wise   

. Consultant wise

. Desig. Level wise

. Order value wise (Descend)

. Chronological (Descend)

. Salary wise

DECISIONS IT WILL HELP TAKE

. Trend - Analysis (which sector / function etc) is booming. Website based online "guidance" of jobseekers &  recruiters.

. Internal "re - deployment" of resources.

. Addition of resources to ensure that backlog does not become UNMANAGEABLE, nor should order backlog drop to such low - levels (overall & consultant wise & regional office - wise) that there is an immediate likely hood of "wasted / underutilized" resources. We must maintain a "healthy" backlog at all time by adjusting our INPUTS/ RESOURCES

INFO. REQD (OUTPUT STATEMENT)

 . How many orders are pending (at any given moment) from a particular client?- Arranged

. Chronologically

. Order value wise

. Designation - level wise

. Likely completion - date wise

. Consultant - wise

DECISIONS IT WILL HELP TAKE

. Shall we approach client for more orders ?

. Is one client monopolizing / tieing - up our resources?

. Shall we "re - allocate" these pending orders? Amongst whom ? (Will require informing client)

INFO. REQD (OUTPUT STATEMENT)

. What is the load / backlog on a given consultant? How "booked" is he / she? How long will it take him to clear the backlog? How many orders is he handling simultaneously at this point of time? As per normal schedule, when are each of these orders likely to be completed? Is he/she overloaded /             under loaded?

DECISIONS IT WILL HELP TAKE

. Rearrange Order - Priorities

. Give additional help to consultant (In case of overload)

. Give additional load to consultant (in case of under load)

. Advice client / clients of likely delay.

INFO. REQD (OUTPUT STATEMENT)

. Interest - Letters

       . Sent Our 

       . To be sent 

       .  Inquiry wise

DECISIONS IT WILL HELP TAKE

    . Aggressive follow - up

    . Automatic Reminder

INFO. REQD (OUTPUT STATEMENT)

    . Resumes (Search - Results)

. Already sent out

. Remaining to be sent

. One - line statements

DECISIONS IT WILL HELP TAKE

. Aggressive follow - up

. Automatic Reminder

INFO. REQD (OUTPUT STATEMENT)

. Interview - Call Letters

        . Sent out

       . Remaining to be sent

       . Confirmation read

       . Confirmations remaining

         Order wise

DECISIONS IT WILL HELP TAKE

    . Aggressive follow - up

    . Automatic Reminder

INFO REQD (OUTPUT STATEMENT)

. "Interviews Held" Summary

(overall, chronological / client wise)

DECISIONS IT WILL HELP TAKE

·      Who got interviewed, when, by whom for what position / vacancy and what has the outcome result?

·     Did interview result in anyone getting

       .Shortlisted (for further interviews)

       . Appointed

·     Is appt. letter issued? Accepted?

·     What is the joining date?

·     Have we received our copy of the appt. letter? If not, when?

·     Have we made & sent - out our Invoice. If not when?

INFO. REQD (OUTPUT STATEMENT)

·      At what stage is a particular order?

·     Is it progressing / proceeding as per pre - decided schedule? Are we ahead/ behind schedule.

. Committed by consultant, (internally)

              . committed to client (externally)

DECISION IT WILL HELP TAKE

    . Advice client of delay/ revised schedule

    . Change priorities of Consultant

    . Transfer to another consultant

    . Provide additional "help" to consultant

INFO. REQD (OUTPUT STATEMENT)

"RESPONSE RECEIVED" Tabulation This will cover

. Vacancies / positions at 3P

.  Hot Jobs

a.  Only put up on our website by

b.  First advertised in print & response

c.  ourselves for a client

d.  Invited thru our website.

DECISIONS IT WILL HELP TAKE

. Who/ How many applied.

. Online "rating" / Short listing / segregation rating - wise / position wise/ city wise

. Sending - out interview - call letters

. Printing one line statements for sending to client. 

INFO. REQD (OUTPUT STATEMENT)

Purchase order History (Janam Kundli)

DECISIONS IT WILL HELP TAKE

·     Did order get executed within the TIME FRAME promised to client? If not, what were the reasons for delay? Were these reasons beyond OUR CONTROL?

·     Where, if any, did we goof up? What could we do to prevent this in future?

·     What did we over - estimate/ under - estimate, both time wise/ expense wise? How can we use this "feedback" to improve our estimates in future/ make them more realistic?

·     What should be our future strategy/ policy terms in dealing with this client what lessons did we learn from this order which are

o   Generally applicable to all future orders from all /any clients

o   Specifically applicable for future inquiries from this client. was "yield" commensurate with our efforts?

INFO. REQD (OUTPUT STATEMENT)

DECISIONS IT WILL HELP TAKE

·     What is the best "mode" to communicate with each of the above?(email/ sms/ wap/ POTS/ fax/ letter/ voice - mail etc)

·     What was our first/ last "message / communication" to each of these? what was their "last" message to us?

·     Where shall we pick up the "thread - of - communication"? Follow the colored string.

·     Ball is in whose "Court"? What action/ response is expected of us/ expected from them?

·     History folder should open simply by typing the name of person and / or company / Ally.

h.c.parekh