When the
business volume grows there could be as many as 15 / 20 executives being interviewed
daily.
For organizing these interviews, any number of
clients would be phoning us daily.
We need to able the client (or he need to tell us
on his own).
. Whom (Exe.
Code No. or in rare cases "Name") he wants to interview
. On what
date / day / Time
Most client will Stop here !
We must question and find out
. For
what position / designation/
. For
what posting location.
. Venue
of the interview.
. Person
whom he has to meet.
. Type of
reimbursement (Train/ Air etc)
I expect the Marketing manager to enter this information
on the Screen, even as he listens to the client.
In course of time, a Telephone Operator (with a
head phone) should be able to do this. We may call such a person, a
"Marketing Assistant", instead of calling a Telephone Operator -
Since, in reality they are expected to do much more.
As soon as
this SCREEN has been entered into, the SYSTEM should takeover and
automatically.
Send out recorded message. to candidate's resi.
Phone (taken from the database). It will instruct/ request the candidate (or
the person who has lifted the receiver) to phone - back.
Mr./ Ms
_________
Marketing
Asst. - 3P Consultants
On Phone No
. _________
and CONFIRM whether he / she will attend the
interview as requested.
When the candidate phones back, the Marketing Asst.
Opens the screen and records his confirmation / regret 9with reason for regret
or alternate date requested etc).
Thereafter, MA phones up client and conveys the
answer of the candidate and Simultaneously enters into the SCREEN that he has
done so (in the FOLLOW - UP section of the screen)
If the candidate does not have Residential phone no
(and we do NOT want the VOICE - MAIL to call him up at his office phone no. !),
Then,
MA (Marketing Assistant) shall instruct the system to Print/ Send - out a
telegram/ courier letter as he wishes
Send -
Telegram
Courier Letter
System will have a standing - instruction to send
all communications to all candidates at their RESIDENTIAL ADDRESS ONLY
In 10 years from today, most executives will have
either e - mail or fax at their residence. Then the problem will be much
simpler. If the client has a e - mail or a fax at his office (which is much
more likely within next 2 years), the SYSTEM could be programmed to send - out
candidate's confirmation to the client automatically.
After the interviews are over, the next day, the MM
(Marktg. Mgr.) will personally phone - up (not leave to MA) the client and
. Obtain
client feedback
. Enter
into screen
He will also phone - up all the candidates and
obtain their perception of how the interview went.
This will either
. Re in
force what client says
.
Contradict what client says
May be the Screen should have one more column
"What
Next ?"
Where MM could enter his remarks such has
1. Follow - up on ________
2. Send additional bio -
3. Arrange further interviews.
- With same candidate
- Other candidates
4. Forget & close the chapter (send
regret letter to client / to candidate) etc. etc.
