11-12-2002
Nirmit – Sri Ram –
Raju – Kartavya – Abhi – Inder
“FLIGHT – DECK”
I have taken this
word from “Customer Revolution” (Patricia Seybold) P- 225
To navigate his
plane thru rough weather & loud its safety at the destination, a pilot
needs a “flight deck”. It is full of instruments (and controls too!) to show
him hundreds of parameters of the flight. It shows “safe operating Range” for
each. If some actual measurement (of any given parameter) is beyond SAFE
limits, then the pilot knows what “controls” to actuate and for how long. In
many modern, fly-by-wire planes, computers actuate these controls on their own.
Auto – pilot functions.
Patricia strongly
recommends that each company have its own, custom – designed FLIGHT – DECK.
On this Flight
Deck, the Company should be able to MONITOR its own “business –
environment”.
Not only what is
happening “internally” but what is happening “externally” as well.
As of now, we
have no mechanism to gather/compile/graphically plot “external” data such as:
Market Intelligence:
Which companies
are on look-out for what kind of executives and when/where.
Who is paying
what salaries to whom But,
On our own Flight
– Deck, we must be able to monitor everything that is happening “internally”,
within 3P and on a real time basis.
And then our
Flight – Deck, must Provide us TOOLS/Controls to:
·
Chart out our Course (targets)
·
Monitor (where are W-R-T targets)
·
Make “Course – Correction”
With this in
mind, I suggest he create a single/unified user-interface as per enclosed
Format. Thru which all of us can “access/ Actuate”, whatever we want to see/do.
Obviously, my
proposal is not Comprehensive and request each one of you to apply your mind
& come up with suggestions & pass – on the same to Abhi before this weekend
(14th)
After
incorporating your suggestions, Abhi will come – up with his proposal &
circulate to all of us by (21st), which we may jointly debate & finalize.
Regards,
HCP
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