RPL
Project / Help Desk
Date:
05-10-03
To:
Nimit / Raju
cc:
Kartavya / Athir / Sanjeev
If
Reliance (as a Group) wants to remake their poor image amongst India’s
jobseekers, I entirely agree with Raju that it is absolutely essential for
Reliance to create (for the Group as a whole) a Permanent Jobseekers Help Desk
which is open 24 × 7.
I
believe for a group like Reliance, this cost (of permanent help desk) is a
small price to pay to remake their Employer Brand.
But,
once created —
➤ there is no going back. It
becomes permanent.
➤ Help Desk Agents will need
to be HR guys (MBAs preferably), thoroughly trained in answering and handling
the recruitment-related questions.
They
(the Agents) should be capable of answering / convincing any questions posed by
jobseekers — without shunting them back-and-forth to a number of executives. It
has to be a one-stop shop.
Enclosed
find a set of questions (not comprehensive) to which you must develop sharp
/ precise answers with help of RPL executives (our Recruitment Team) — and
then train those Help Desk Agents.
FAQ
– by Candidates
➤ Have you received my resume
/ application?
➤ What is the status /
position of my application?
➤ When will I get to know
whether I am shortlisted for interview or not?
How
will you convey your decision to me?
Should
I phone again to inquire? – If so, when?
➤ What is the process which
you are going to follow for selection?
➤ Am I supposed to call you
up for the telephonic interview?
If
you are going to call, how will I know when you will call?
On
which number will you call?
➤ My phone number has now
changed. How do I get my new number into your record / database?
➤ Are any seats / vacancies
reserved for SC / ST / OBC categories?
➤ Are any seats / vacancies
reserved for women?
➤ Are women ruled-out for any
of these vacancies?
If
they are, then why have you asked for “gender” clarification in resume form?
➤ Are vacancies fixed
statewise / regionwise / citywise / language-spoken-wise?
➤ I had in my resume opted to
be interviewed at New Delhi. Now I want to change it to Chennai. How do I do
this?
➤ I had, in my resume,
indicated my posting location choices as Chennai / Hyderabad / Bangalore. Now I
want to change these to Delhi / Jaipur / Ahmedabad. How can I do this?
➤ Which is the
employer-company?
➤ Which is the consulting
company?
➤ What criteria are you going
to use for —
–
rating
–
shortlisting (pre-screening)
–
final interviewing
➤ Why is the consulting
company in the picture?
➤ What is the name of the
person who is going to interview me?
Can
you please give me his phone number or email ID?
➤ In case I am selected, how
much period will I get to join?
➤ Would you want photocopies
of any of my original documents such as:
•
Birth Certificate
•
Educational Qualification Certificate
•
Final Year Marksheet
•
Copy of employment letter from current employer
•
Copy of latest monthly salary slip
•
Letters of references
etc.
etc.
When
would you need these? How do I send these — by fax / by post? To whom do I send
these?
➤ I received an email saying
I have been shortlisted for telephone interview.
When
will this interview take place?
How
will I come to know about this?
➤ My telephone interview got
over on ______, but I have not heard anything since then.
Please
tell me where do I stand?
➤ I have received an email
asking me to make myself available for telephonic interview on (date) at
(time).
But on that day I am not available due to urgent problems.
Can
you please re-schedule my interview on (date) at (time)?
➤ After telephonic
pre-screening, how will I come to know whether I am rejected or I have been
shortlisted for face-to-face final interview with Reliance?
How
long will it take to know this, once pre-screening is over?
➤ If I am called for final
face-to-face interview, where & when will it be held?
How
much notice will I get?
Will
I be reimbursed for return travel fare — by train (which class?) or by plane?
What
proof would you require to reimburse me?
Will
you reimburse me for hotel stay & local taxi fare?
➤ What documents should I
bring along with me for this final interview?
Shall
I send xerox copies in advance?
If
so, to whom?
How
do I send — by fax or by post?
➤ If I get selected in final
interview, how long will it take for you to issue the appointment letter?
Will it be emailed / faxed / posted?
➤ In case selected /
appointed, which place (city) do I report for joining duty?
➤ I have received your
Appointment Letter which mentions only the basic salary & grade but
does not mention my total monthly take-home salary inclusive of all allowances.
Please tell me the total.
➤ In case I am selected, who
will I be reporting to?
➤ What is the probation
period / notice period?
➤ What are the working hours
for this vacancy? What are the holidays? How much SL / CL / PL do I get?
➤ Is this job temporary or
permanent?
➤ Will I have to work in
shifts? Will I have to work on Sunday? In that case, will I get a compensatory
off?
➤ Is there a loan facility to
buy a scooter?
➤ Which elements of my
compensation package are tax-free?
➤ Will I be entitled to any
bonus / incentive payment at the end of the year?
How
much? How is it decided? Is it linked to my own individual performance, my
department’s performance?
Is it a group incentive? Who all are eligible to receive it?
➤ What salary increment will
I get at the end of the year?
Is
it a fixed amount or does it depend upon an individual’s personal performance?
Is
there one fixed date on which increments become effective for everyone?
Will
I get an increment even if I am on probation?
➤ What would be my next
promotion grade / designation?
After
how many years can I expect to be promoted to the next higher grade?
Are there any performance-related criteria for deciding promotion?
➤ My colleague has received
email intimation for telephonic pre-screening, but I have not.
Why? When will I receive it?
➤ I have received your email
saying that you could not shortlist me for telephonic pre-screening.
Can you tell me why?
My
colleague/friend who has same qualifications/experience has been shortlisted,
but how come I am rejected?
No comments:
Post a Comment