Module 23/4/94
E-MAIL ("HELP DESK"
CONCEPT.)
Although we would need to use it
extensively for
- internal Communications between all of our 20/25
workstations
- Communicating with those of our Clients who have
E-Mail (2 way)
- Communicating with our "Associates" who
will install E-mail.
(it is highly unlikely that our
"Candidates" will ever use it to send us their bio-datas.
$\rightarrow$ proves that I could not see 4 years ahead! 24/8/98)
Reason?
- Lack of access to a computer with E-mail
facility
- Having to type out their bio-data on E-mail
& lack of privacy to do this
- Fear of someone in the office
"uncovering/discovering" the file in case he is unable to erase
totally after transmitting to us.
The alternatives most likely to
be used by the Candidates (to send their bio-datas to us) are:
- Post / Courier
- Fax
- "Phone-in" bio-data
(Module #3 Proactive Marketing)
We want to encourage #3 because
of its tremendous potential, every executive has a telephone.
So we must install VOICE-MAIL
so that an executive may "phone-in" his bio-data.
Initially we may leave VOICEMAIL
(and therefore part or whole of our LAN system?) ON
from
- 6 am $\rightarrow$ 9 am (before executive
leaves for office)
- 7 pm $\rightarrow$ 12 midnight (after return
home)
Whatever is "deposited"
in the Voice-mail box is entered / keyed-in daily into our SYSTEM,
by one or more operators (as daily assigned by EDP Manager.)
But this will not suffice.
We would want executives to
"phone-in" their bio-datas even during the working-hours
viz. 9 am $\rightarrow$ 6 p.m.
It is for this reason that I have
envisaged the
TELECOM ROOM.
This is where 3/4 operators
will sit with - head phones - a PC
They will ask "questions"
to the executive (as per format appearing on the screen) phoning.
As they listen to the executive,
they will key-in the "answers".
This is a very common situation
in lots of SERVICE INDUSTRIES
e.g.
- Airlines / Railways
- Hotels
- Transport / courier
- Computer Maintenance $\text{co}'\text{s}$
- Telecom Companies
If we, someday, can install a
reliable VOICE RECOGNITION SYSTEM, we can do away with key-boards. Each
operator will sit in a sound-proof, glass-partitioned cubicle and READ /
SPEAK-ALOUD the answers as SHE listens on the head-phones.
At least one telecom operator
will be needed to answer telephonic (A) queries from the Candidate.
They would want to know whether
(23/10/98)
- We have received their bio-data / RF (bio-data by Executive
No.)
- We have sent their bio-datas to every client &
if so response received / and $\text{he/she}$ has been short-listed
by the client after $\text{his/her}$ interview $\text{on } \text{so-and-so
} \text{date with}$ everything about such-and-such client or if candidate
$\text{he has been rejected.}$
- When can he expect to receive an offer.
- Whether we have recd their UPDATE form etc.
etc.
Similarly, the same operator will
also need to phone-up many
cheque, this request will remain
in
INACTIVE / DORMANT REQUEST
FILE.
As soon as Terms are
confirmed / advance received - and this information keyed-in
(into FINANCE / ACCTS MODULE?), immediately the request will be transferred
automatically to
ACTIVE REQUEST FILE.
Receiving - and processing
- requests over telephone will remain a preferred mode for many
client-companies.
Of course, they should be
encouraged to send requests
- over E-mail
(direct "assimilation"
into our system with OLTP (Online transaction processing))
- over Fax
(directly "read into"
our machine system through a fax-card (or a scanner?) and assimilated online.)
- over Voice-Mail
(read and Keyed-in by our Telecom
operators into our system.)
